Privacy Policy

1. Introduction

At cabe4d, we recognize that privacy is a fundamental right and that the protection of personal data is essential to maintaining the trust of our members. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of personal information from Indonesian players who register accounts and use our online betting services.

We collect and process personal data in accordance with international data protection standards and applicable Indonesian regulations. By registering an account with cabe4d, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

This policy should be read in conjunction with our Terms & Conditions, which govern your use of cabe4d services. Where this Privacy Policy conflicts with other cabe4d policies, this Privacy Policy shall prevail on matters specifically related to personal data protection.

2. Data Controller Information

cabe4d operates as the data controller responsible for your personal information collected through our platform. As data controller, we determine the purposes for which and the manner in which your personal data is processed.

For privacy-related inquiries, data access requests, or concerns about how your personal information is handled, you may contact our Data Protection Officer at the address provided in Section 14 of this policy.

3. Information We Collect

cabe4d collects various categories of personal information necessary to provide our services, verify your identity, process transactions, prevent fraud, and comply with legal obligations. The types of information we collect include:

3.1 Account Registration Information

When you register an account with cabe4d, we collect:

• Personal Identifiers: Full legal name as it appears on your government-issued identification, date of birth, gender, nationality
• Contact Information: Email address, phone number (including WhatsApp if provided), residential address including city and postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Language Preference: Preferred communication language for customer support and promotional materials

3.2 Identity Verification Documents (KYC)

To comply with anti-money laundering regulations and verify that you meet our age requirements (21+ years), we collect:

• Government-Issued ID: Copies of your Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license
• Proof of Address: Utility bills, bank statements, or official government correspondence showing your residential address
• Selfie Verification: Photographs of you holding your identification document for facial recognition comparison
• Source of Funds Documentation: In certain cases, we may request documentation verifying your source of income or funds

3.3 Financial and Transaction Information

For deposit and withdrawal processing, we collect:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, account holder name
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account numbers and registered names
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes
• Payment Processing Data: Transaction IDs, timestamps, amounts, currency (IDR), and processing status

3.4 Gaming Activity and Behavioral Data

To improve our services and ensure fair play, we collect:

• Betting History: Records of all bets placed including game type, stake amount, odds, outcomes, and timestamps
• Game Preferences: Types of games played, favorite sports teams, betting patterns, session durations
• Device Information: IP address, device type (mobile/desktop), operating system, browser type and version
• Session Information: Login times, logout times, session duration, pages visited, features accessed

3.5 Communications

We retain records of:

• Customer support inquiries and responses (live chat transcripts, email correspondence, phone call recordings where legally permitted)
• Promotional email subscriptions and preferences
• Feedback, surveys, and testimonials provided by you

4. How We Collect Your Data

cabe4d collects personal information through various methods:

• Direct Provision: Information you voluntarily provide during account registration, identity verification, deposit/withdrawal requests, and customer support interactions
• Automated Collection: Technical data collected automatically through cookies, web beacons, and server logs when you access our website or mobile applications
• Third-Party Sources: Verification data obtained from identity verification services, payment processors (banks and e-wallet providers), and fraud prevention databases
• Derived Information: Insights derived from analysis of your gaming behavior, such as risk profiles, game preferences, and potential problem gambling indicators

5. How We Use Your Information

cabe4d uses your personal data for the following purposes:

5.1 Service Provision

• Creating and managing your account
• Processing deposits, withdrawals, and internal account transfers
• Providing access to sports betting, casino games, slots, and other gaming services
• Calculating and crediting winnings, applying bonuses and promotions
• Maintaining transaction history and account statements

5.2 Identity Verification and Compliance

• Verifying that you are at least 21 years of age
• Confirming your identity to prevent multiple accounts and identity theft
• Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Responding to legal requests from regulatory authorities or law enforcement

5.3 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, bonus abuse, and account takeover attempts
• Monitoring for suspicious betting patterns or collusion between players
• Investigating disputes, chargebacks, and terms violations
• Protecting cabe4d systems and infrastructure from cyberattacks

5.4 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending account-related notifications (successful deposits, withdrawal confirmations, password changes)
• Providing promotional offers, bonus notifications, and marketing communications (with your consent)
• Conducting customer satisfaction surveys

5.5 Responsible Gaming

• Monitoring gameplay for signs of problem gambling behavior
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing reality check reminders and session time notifications
• Offering responsible gaming resources and support

5.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve website and mobile app performance
• Understanding game preferences to optimize our gaming portfolio
• Testing new features and conducting A/B testing
• Generating aggregated, anonymized statistics for business intelligence

6. Data Sharing and Disclosure

cabe4d does not sell your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

6.1 Service Providers and Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) for transaction processing
• Identity Verification Services: Third-party KYC providers that help verify your identity and age
• Game Providers: Software providers whose games you play (they may collect limited gameplay data)
• Customer Support Tools: Live chat and email support platforms
• Cloud Hosting Providers: Companies that host our servers and databases

All service providers are contractually obligated to maintain data confidentiality and use your information only for the specific purposes we authorize.

6.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law or in response to valid legal requests, including:

• Compliance with court orders, subpoenas, or other legal processes
• Cooperation with law enforcement investigations into suspected illegal activity
• Reporting to gaming regulators or licensing authorities
• Compliance with anti-money laundering reporting obligations

6.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.4 With Your Consent

We may share your information with other parties when you explicitly provide consent for such sharing.

7. Data Security Measures

cabe4d employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and cabe4d servers is encrypted using SSL/TLS protocols. Sensitive data at rest (including passwords and financial information) is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized personnel who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats.
• Secure Data Centers: Our databases are hosted in secure data centers with physical security measures including 24/7 surveillance, access logging, and environmental controls.
• Regular Testing: We conduct regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Employee Training: All cabe4d staff undergo regular training on data protection and security best practices.

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly as required by applicable law and take immediate steps to mitigate harm.

8. Data Retention Periods

cabe4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active membership
• Closed Accounts: After voluntary account closure, most personal data is deleted within 30 days, except for information we must retain for legal compliance
• Transaction Records: Financial transaction records are retained for 5 years to comply with anti-money laundering regulations
• Identity Verification Documents: KYC documents are retained for 5 years after account closure
• Gaming History: Betting records are retained for 5 years for dispute resolution and regulatory compliance
• Self-Excluded Accounts: Information for self-excluded members is retained for the duration of the exclusion period plus 1 year
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained in a suppression list indefinitely to honor your opt-out

After applicable retention periods expire, personal data is securely deleted or anonymized so that it can no longer identify you.

9. Your Privacy Rights

As a cabe4d member, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You can access much of your information directly through your account dashboard, including transaction history, betting records, and personal details.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact details, address, and communication preferences directly through your account settings. For changes to legal name or date of birth, contact customer support with supporting documentation.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may retain certain information where required by law or legitimate business interests (e.g., financial records for AML compliance).

9.4 Right to Restrict Processing

You may request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by adjusting your communication preferences in your account settings.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer using the contact information in Section 14. We will respond to your request within 30 days. Some requests may require identity verification to prevent unauthorized access to your data.

10. Cookies and Tracking Technologies

cabe4d uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. Types of cookies we use include:

10.1 Essential Cookies

Required for the website to function properly, including maintaining your logged-in state, remembering your language preference, and enabling secure transactions. These cannot be disabled without severely impacting functionality.

10.2 Analytics Cookies

Help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and navigation paths. This data is aggregated and anonymized.

10.3 Functional Cookies

Remember your preferences and settings (such as currency display, game filters, or collapsed/expanded interface sections) to provide a more personalized experience.

10.4 Advertising Cookies

Used to deliver relevant promotional content and track the effectiveness of marketing campaigns. You can opt out of advertising cookies through your browser settings or account preferences.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the cabe4d platform.

11. International Data Transfers

cabe4d operates internationally and may transfer your personal data to countries outside Indonesia for processing and storage. Some of these countries may not have data protection laws equivalent to Indonesian standards.

When we transfer personal data internationally, we implement appropriate safeguards to protect your information, including:

• Using data centers and service providers that comply with international security standards
• Implementing contractual clauses that require recipients to maintain equivalent data protection
• Ensuring that transfers occur only to jurisdictions deemed adequate by international privacy frameworks

By using cabe4d services, you acknowledge and consent to such international data transfers as necessary to provide our services.

12. Protection of Minors

cabe4d services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child under 21 has provided personal information to cabe4d, please contact us immediately so we can remove the information and terminate the account.

13. Changes to This Privacy Policy

cabe4d reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on our website for at least 30 days
• Where legally required, obtain your renewed consent for continued data processing

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of cabe4d services after policy changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected] (displayed as plain text; this is not a clickable link)
• Data Protection Officer: For privacy-specific inquiries, direct correspondence to "Data Protection Officer" in the email subject line
• Customer Support: Available 24/7 through live chat within your account for general privacy questions

We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.